Two ways in
| Route | Best for | Response time |
|---|---|---|
| The chat, bottom right | Short questions, troubleshooting, "does this mean what I think" | Usually straight away when someone is there |
| Email, redaktion@iptv-fakta.se | Corrections, sources, longer questions | Within a few working days |
The chat is provided by an external supplier and is described in the privacy policy, which is published in Swedish.
What we are glad to answer
- Technical questions. What an error message means, why the programme guide is out, what your connection will support, whether your TV can run an app.
- Questions about what the law says. We restate the position with sources and dates. That is information, not legal advice.
- Help interpreting the criteria on how to get IPTV against your own situation.
- Corrections. See below — they are the most valuable messages we receive.
Never send us your credentials
We never need them. An M3U URL contains your username and password in plain text, so do not paste one either — not to us and not into a forum. Describe the problem in words instead.
What we do not answer
| Question | Why not |
|---|---|
| "Which provider should I choose?" | We name none. The criteria are on how to get IPTV |
| "Is service X legal?" | We assess no individual service. How to judge one yourself is on is IPTV legal |
| "Where do I find free channels?" | What exists lawfully is covered on the site. We pass on nothing beyond that |
| Guest posts, link exchanges, partnerships | We publish no sponsored content |
| Support for a service you bought | We have no relationship with any provider. Their support is the right route |
Corrections
Found an error? Send the page address, what is wrong, and ideally a source. We correct it and update the date at the top of the page.
Newer sources for is IPTV legal are especially welcome. It describes a live political matter and relies on figures whose most recent data point is the first quarter of 2025.
Open the chat in the bottom right, or email redaktion@iptv-fakta.se.
Frequently asked questions
How do I contact you?
Through the chat in the bottom right of the page, or by email to redaktion@iptv-fakta.se. We publish no telephone number.
Can you recommend an IPTV provider?
No, and that applies in the chat as well. We will happily help you assess a service against the criteria on the site, but we name no providers — that is what keeps the site independent.
Can you help me with an installation?
We are glad to answer technical questions: what an error message means, why the guide is out by an hour, what your connection will support. We never need, and never want, your credentials.
I found an error on the site. What should I do?
Send us the page and ideally a source. We will correct it and say what changed. Corrections to the legal pages are prioritised.
Do you accept guest posts or partnerships?
No. We publish no sponsored content, no guest posts and no link exchanges. The site's value lies in nobody having paid to be on it.